At D-Viti, we strive to provide our customers with high-quality digital art products and services. Please carefully read our return and refund policy, as it is tailored specifically for digital products. By making a purchase on our website, you agree to the terms outlined below.
Digital Products
Due to the nature of digital products, all sales are final. Once a digital product is purchased and delivered, we cannot offer refunds, returns, or exchanges. This includes but is not limited to:
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Virtual Art Appreciation Workshops
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Curated Digital Art Collections
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Art Investment Beginner’s Guide (eBook)
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Customizable Gallery Wall Planner
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Digital Art Creation Masterclass
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Art Curation Virtual Consultation
Refund Exceptions
We understand that exceptional circumstances can occur. Refunds may be considered in the following cases:
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Technical Issues:
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If a technical issue prevents you from accessing or using the product (e.g., corrupted files, download errors), we will work to resolve the issue promptly. If the issue remains unresolved, a refund may be granted at our discretion.
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Duplicate Purchases:
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If you accidentally purchase the same product twice, please contact us immediately. After verifying the duplicate purchase, we will issue a refund for the duplicate charge.
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Non-Delivery of Product:
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If you do not receive your digital product due to an error on our part, please notify us. Once verified, we will ensure prompt delivery or issue a refund if the product cannot be delivered.
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Eligibility for Refund Requests
To request a refund under the exceptions mentioned, you must:
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Provide proof of purchase (order number or confirmation receipt).
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Describe the issue in detail, including screenshots or error messages, if applicable.
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Submit your request within 7 days of purchase.
Resolution Process
We aim to resolve all refund requests within 5-7 business days after receiving your inquiry. If your request meets our criteria, we will process the refund to your original payment method.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
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Change of mind after purchase.
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Inability to use the product due to lack of required software or equipment.
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Dissatisfaction with the content after accessing or using the product.
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Failure to attend scheduled virtual workshops or consultations.
Contact for Support
If you encounter any issues or have questions about your purchase, please reach out to us through our support page. We are committed to ensuring your experience with D-Viti is seamless and enjoyable.